FREQUENTLY ASKED QUESTIONS - PRODUCT
These FAQS relate solely to the products, policies & delivery information.
For Language Learning FAQs, click here.
If you have further questions, please contact firstname.lastname@example.org
My Language Box is a specially designed craft box aimed to assist with language learning while encouraging fun and creativity through art and craft. We provide all materials and instruction to make it easy for busy families to educate and bond with their children.
You will receive a box with all the art and craft materials and instructions required to complete the fun and engaging activities (around 4-5 activities). You will also have online access to audio to help with pronunciation. The instructions include a language guide in English with translations in your chosen second language.
My Language Box is suitable for children between the ages of 3-6 years. Children will interpret the activities differently depending on their age - younger children may need more guidance from adults and older children may gain more from the advanced extension section where they start learning more sentences.
Absolutely not. You don't need any prior knowledge of languages, My Language Box is specially created for beginners. Parents can learn together with their children.
Currently, My Language Box is available in Mandarin Chinese and Spanish but we are keen to expand to other languages depending on demand. Please email us on email@example.com with your language suggestions.
Some art and craft materials included in My Language Box contains small parts which may be a choking hazard. Children under the ages of 3 have to be constantly supervised by an adult when using the product.
There are between 4-5 activities in a box. Each activity can take between 10 minutes to half an hour depending on how long you and your child choose to spend to repeat the learning words. If your child is distracted you can always come back to the activity later.
No preparation or planning is needed. My Language Box includes all the materials and instructions required, eliminating the time spent researching or looking for materials. This means families have more quality time to spend together doing fun activities.
We deliver anywhere within Australia for a fixed postage fee with Australia Post. We are based in Karratha, local pick-up or free delivery within the 6714 post-code is available.
We deliver for a fixed price of $10 per order for standard delivery with Australia Post regardless of where you live in Australia. Delivery times are between 5-8 business days within Australia according to standard Australia Post times. Express shipping is also an option which you can choose at checkout for $16. Express shipping delivery times are etween 3-4 business days.
Yes, you are welcome to pick up. We are based in Karratha. Send us a message to organise a time.
One-off boxes are available only when there is stock available. They will be shipped out 2 business days after an order is received.
Unfortunately, we are unable to take returns unless the product is damaged upon receipt. If the product is damaged on arrival or if you are not satisfied, please email us as soon as possible at firstname.lastname@example.org so we may assist.
It is more convenient to purchase the box as we often include extra items which can be hard to source on your own. However, if you would just like the guidelines and activity ideas, we have a product option as well. You can purchase an 'E-Version Product' where you can access the instructions and audio as well as your own printable designs. We tell you what other materials you would need to purchase.
Children can enjoy doing the activities together but the boxes and materials provided are designed for one child. It is recommended that each child has their own box.
A box is normally designed for a single child and several boxes can be delivered for a group. Please contact us on email@example.com for a bulk discounted rate. Alternatively, if you have the time to source your own materials and would just like the guidelines, activity ideas and downloadable audio you can buy an 'E-Version Product' for a cheaper price. See here for product details.
If you have specific questions that are not answered here you can send us a message from the Contact Us page or send us an email at firstname.lastname@example.org. We will get back to you as soon as we can.
Yes! Each box usually has a related activity or extension activity that uses the box. Your child can also paint any empty spaces (that's why we chose a white shipping box) before popping it into the recycling bin.
The activities in My Language Box are created around the Early Years Learning Framework. Activities are reviewed by early learning consultants to ensure they are kid-friendly.
We are always looking for exciting and new products which we can include in our language boxes. If you would like to collaborate with us, please contact us on email@example.com.
We are in the progress of making an affiliate program available but if you don't want to apply (it's free), just email us on firstname.lastname@example.org with your friend's name and we will send you a surprise in the mail if they make a purchase.
Unfortunately, we cannot customize the boxes. However, if you have bought it as a gift for someone else let us know when purchasing so that we can address the box to them and ensure they are not sent a receipt. We also have a gift wrap and greeting card option.
My Language Box is a great educational gift for birthdays or Christmas presents. Choose the gift option and we can gift wrap and ribbonize your Language Box or include a hand-written greeting card, saving time for you.
No. Each box revolves around a theme and you can start anywhere you like. The words and sentences taught are aimed at beginners aged 3-6 years and are not designed to build on prior knowledge.